Effective Date: 1st September 2026 | Last Updated: 13th September 2026 | Version: 1.0
1. Acceptance of Terms
By accessing or using AGM CRM ("the Platform"), operated by AGM Techno Solutions Pvt Ltd ("we", "us", or "our"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not access or use the Platform.
These Terms apply to all users, including tenant administrators, staff members, and any other persons who access or use the Platform.
2. Description of Service
AGM CRM is a cloud-based, multi-tenant Customer Relationship Management (CRM) platform that provides:
- Visual Kanban lead pipeline management
- Staff & department management with role-based access control
- SLA inactivity monitoring and alerts
- WhatsApp Business Messaging integration via Meta Cloud API
- Web push notifications and mobile PWA access
- Reports, analytics, and task management
Each subscribing business ("Tenant") receives a dedicated subdomain (e.g., yourcompany.agmcrm.com) with an isolated database.
3. Account Registration & Responsibilities
- You must provide accurate and complete information when creating an account.
- You are responsible for maintaining the confidentiality of your account credentials.
- You are responsible for all activities that occur under your account.
- You must promptly notify us if you become aware of any unauthorized use of your account.
- You must be at least 18 years old to create an account and use the Platform.
4. Acceptable Use
You agree not to:
- Use the Platform for any unlawful purpose or in violation of any applicable laws or regulations.
- Send spam, unsolicited messages, or bulk messages through the WhatsApp integration in violation of Meta's policies.
- Attempt to gain unauthorized access to other tenants' data or systems.
- Reverse engineer, decompile, or disassemble any part of the Platform.
- Upload malicious files, viruses, or harmful content.
- Resell, sublicense, or redistribute access to the Platform without our written consent.
- Misrepresent your identity or affiliation with any person or entity.
5. WhatsApp Business Integration
When you connect a WhatsApp Business Account (WABA) to AGM CRM:
- You are responsible for complying with Meta's WhatsApp Business Policy and Commerce Policy.
- You must only send messages to customers who have opted in to receive communications from your business.
- AGM CRM acts as a Tech Provider and facilitates the connection — you remain the controller of your WhatsApp Business Account and its messaging.
- We are not responsible for Meta suspending or restricting your WABA due to policy violations on your part.
- You may disconnect your WhatsApp account at any time from the Settings → Integrations page.
6. Data Ownership & Tenant Isolation
- Your Data: All CRM data, leads, messages, files, and configurations entered by your team belong to you (the Tenant).
- Isolation: Each tenant's data is stored in a separate, isolated database. We do not access, share, or transfer your data to other tenants.
- Export: You may request an export of your data at any time by contacting us.
- Deletion: Upon account termination, your data will be retained for up to 90 days before permanent deletion, unless otherwise required by law.
7. Subscription, Billing, Cancellation & Refunds
- Subscription Access: Access to AGM CRM requires an active subscription tier (Starter, Growth Pro, or Enterprise). Plans, pricing, user limits, and billing cycles (monthly/yearly) are detailed on our platform.
- Payment Processing: Payments are processed securely through certified payment gateways including Razorpay (UPI, Credit/Debit Cards, NetBanking). By subscribing, you authorize our payment processor to charge the applicable fees plus statutory taxes (e.g. 18% GST).
- Cancellation: You may cancel your subscription renewal at any time via Settings → Subscription & Billing or by contacting our billing desk. Upon cancellation, your workspace remains active until the conclusion of the paid billing period.
- 7-Day Money-Back Guarantee: First-time subscribers are eligible for a 100% full refund within seven (7) calendar days of initial purchase if the platform does not meet their requirements.
- Refund Processing: Approved refunds are credited back to the original payment method within 5 to 7 business days.
- For complete details, please review our standalone Cancellation & Refund Policy.
8. Intellectual Property
The AGM CRM platform, including its design, code, branding, documentation, and all related intellectual property, is owned by AGM Techno Solutions Pvt Ltd. You are granted a limited, non-exclusive, non-transferable license to use the Platform for the duration of your subscription.
You may not copy, modify, distribute, or create derivative works of the Platform without our written permission.
9. Limitation of Liability
To the maximum extent permitted by applicable law:
- AGM CRM is provided on an "as is" and "as available" basis without warranties of any kind, express or implied.
- We do not guarantee uninterrupted, error-free, or secure access to the Platform.
- We shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Platform.
- Our total liability shall not exceed the amount you paid us in the twelve (12) months preceding the claim.
10. Termination
- You may cancel your subscription and terminate your account at any time by contacting us.
- We may suspend or terminate your account if you violate these Terms, fail to pay, or engage in activity harmful to the Platform or other users.
- Upon termination, your access to the Platform will cease. Your data will be retained for up to 90 days before deletion.
11. Governing Law & Disputes
These Terms are governed by and construed in accordance with the laws of India. Any disputes arising from or related to these Terms or the use of AGM CRM shall be subject to the exclusive jurisdiction of the courts in Hyderabad, Telangana, India.
12. Changes to These Terms
We may update these Terms from time to time. When we make changes, we will update the "Last Updated" date at the top of this page. For material changes, we will notify tenant administrators via email or an in-app notification. Continued use of AGM CRM after changes are posted constitutes acceptance of the updated Terms.
13. Contact Us
If you have questions about these Terms, please contact us: