Customer Assurance
Cancellation & Refund Policy
Transparent guidelines on subscription cancellations, money-back guarantees, and refund processing timelines.
Effective Date: 1st September 2026 | Last Updated: 8th October 2026 | Version: 1.1
1. Overview
At AGM Techno Solutions Pvt Ltd ("we", "us", "our"), customer satisfaction with our AGM CRM platform is our top priority. We strive to provide transparent, fair, and seamless billing practices for all our subscribers.
This Cancellation and Refund Policy outlines the terms and conditions under which you may cancel your subscription or request a refund for payments made on the AGM CRM platform.
2. Subscription Cancellation
- Self-Service Cancellation: You can choose not to renew your subscription at any time directly from the Settings → Subscription & Billing page in your company workspace or by contacting our support team.
- Access Until Period End: When you cancel or choose not to renew, your account remains fully active and accessible until the end of your current paid billing period.
- No Auto-Charges After Cancellation: No further subscription fees will be charged to your payment method following cancellation.
- Data Retention: Upon subscription expiration, you are given a 7-day grace period, followed by 90 days of read-only access to export your data before account archival.
3. Refund Eligibility & Money-Back Guarantee
7-Day Money-Back Guarantee (First-Time Subscriptions)
If you are a new subscriber and find that AGM CRM does not meet your business requirements, you may request a 100% full refund within seven (7) calendar days of your initial subscription purchase.
Eligible Refund Scenarios:
- Duplicate Billing / Erroneous Charges: If you were accidentally charged twice or billed due to a technical error, we will immediately refund the duplicate transaction in full upon notification.
- Service Inaccessibility / Platform Downtime: If a persistent technical issue prevents you from using core CRM features and our support team is unable to resolve it within a reasonable timeframe.
- First-time 7-Day Window: Refund requests submitted within 7 days of the initial subscription start date.
Non-Refundable Items:
- Subscription renewal charges requested after the 7-day initial window has passed.
- Custom software development, bespoke migration services, or dedicated setup fees.
- Third-party utility usage costs (e.g. Meta WhatsApp direct template conversation charges consumed during the billing cycle).
4. Refund Processing Timeline & Method
- Approved Refund Method: All refunds are credited back directly to the original payment source (Credit/Debit Card, UPI, NetBanking, or Razorpay Account) used during checkout.
- Processing Time: Once approved by our billing team, refunds are initiated within 24 to 48 business hours.
- Bank Settlement: Depending on your banking institution or card network, the funds typically reflect in your bank account or card statement within 5 to 7 business days.
5. How to Request a Refund
To request a refund or cancel an active subscription, please contact our dedicated billing support desk with your details:
- Send an email to agmtechnosolutions9@gmail.com or message us on WhatsApp at +91 90009 97757.
- Include your Company Name, Workspace Subdomain, and the Invoice Number (e.g.,
INV-2026-0001) or Payment Transaction ID.
- Our billing team will review your request and respond with confirmation within 1 business day.
6. Contact & Support
If you have any questions regarding your billing, invoices, or this policy, please reach out to us: